READING, UNITED KINGDOM--(Marketwire - June 3, 2012) - Enghouse Interactive (TSX:ESL), a leading provider of multi-channel contact centres, will be joining forces with IT systems integrator and solutions provider, Intertec Systems to exhibit at Middle East Call Centre ("MECC") ''12. MECC is the main annual conference and exhibition for the call centre industry in the Middle East region.
In collaboration with Invita, the largest hosted contact centre in GCC, Bahrain, Intertec and Enghouse Interactive will be showcasing their unique multi-tenant cloud-based contact centre solution, operator attendant consoles for VIP service, their call recording and quality monitoring, and BPO solutions on stand C16, Hall 7.
Mr Naresh Kothari, Managing Director at Intertec Systems stated, "The collaboration between Enghouse, Invita and Intertec is a unique opportunity for delegates to understand every aspect of the solution from the cloud technology and its deployment through to the business and cost benefits." He further added, "We have over 10 years'' of experience in implementing contact centre solutions to a broad spectrum of industries including banking, healthcare and telcos. We have achieved this by working closely with Enghouse Interactive, to ensure that we provide a contact centre solution that meets all the requirements of our clients."
Richard Buckham, Account Director for Middle East and Africa at Enghouse Interactive, stated, "We are pleased and proud to support our partner Intertec and have such a strong presence at MECC. The Middle East is experiencing impressive growth in the hosted contact centre market and Enghouse Interactive is fully engaged in supplying and supporting our partners and customers in this region."
Middle East Call Centre ''12 exhibition runs from June 5-6 at the Dubai International Convention and Exhibition Centre.
About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact centre, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company''s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL" (http://tmx.quotemedia.com/quote.php?qm_symbol=esl&locale=EN). Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio. Learn more at www.enghouseinteractive.com.
Enghouse Interactive
Helen Billingham
+44 (0) 118 972 8564
hbillingham@enghouse.com
www.enghouseinteractive.com
Intertec Systems
Mallika Sharma
+971 4 2221338 ext 604
Mallika.Sharma@intertecSys.com
www.intertecsys.com
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